✅ Confirm a Transaction on the Pin Pad

✅ Confirm a Transaction on the Pin Pad

If you experienced internet or connectivity issues on the POS and the transaction is not showing, you can verify it directly on the Pin Pad since the Pin Pad is where the transaction is actually processed.

Please follow the steps below to confirm the transaction:

  1. Ensure the TSYS or TransIT Sierra payment application is open.


2. Tap each corner of the screen in a clockwise pattern, as shown in the picture, repeatedly until you are prompted to enter a password.


3. Enter the passwords below in the following order.

If the first password does not work, it likely means the date on your Pin Pad is incorrect.

Today’s Date
Yesterday’s Date
Tomorrow’s Date
The date must be entered in the following format:

➔ DDMMYYYY (2-digit day, 2-digit month, 4-digit year) — no spaces, no dashes.

4. Select History


5. Select the transaction you are confirming.

Transactions are listed in order from newest to oldest.



6. Scroll down to view the response code.

This code will indicate whether the transaction was approved or declined.




    • Related Articles

    • 🤝 Pin Pad Troubleshooting

      In certain situations where the Pin Pad is having trouble connecting to the POS system, follow these steps to manually register the Pin Pad. Ensure the TSYS Sierra or TransIT payment application is open. 2. Tap each corner of the screen in a ...

    • 🔌 How to Connect my Pin Pad to the Quickvee POS

      Connecting your PAX Pin Pad to the Quickvee POS is easy — it only requires an Ethernet cable. (No direct cable connection between the POS and Pin Pad is needed.) Connect the Ethernet Cable to the Pin Pad PAX Aries 8 Ethernet Connection Port PAX A30 ...

    • 🔒What is my Pin Pad's Password

      When managing or troubleshooting your PAX terminal, you may need to access the device’s settings. To do so, the system will prompt you to enter a password. Default PAX Terminal Password: pax9876@@ If the terminal has already been programmed the ...

    • 💤 How to Stop the Pin Pad from Sleeping

      Access Settings 2. Select Display 3. Select Sleep 4. Set Sleep to Never

    • 🔎 Switch the Pin Pad from Ethernet to W-Fi

      Connecting the Pin Pad via Ethernet provides a more stable and reliable connection. In certain circumstances or emergencies, Wi-Fi can be used as a backup. If the POS is also running on Wi-Fi, make sure it is connected to the same network as the Pin ...